Appreciation for Your Professionalism

Name: The Distinguished Flying Cross Society, The Villages Chapter
Date: 7/28/2021
The Distinguished Flying Cross society, The Villages Chapter, would like to thank and recognize Heather Centeno for her support from 9 through 26 July 2021. As you are aware, we attempted to make a club excursion to Fort Rucker, Alabama to witness the retirement of one of our members and conduct a book signing. The trip was fraught with logistical, administrative and health issues. We would like to thank Carl’s Van Rentals, and especially Heather, for her responsiveness, flexibility, and professionalism… (Read Full Review)

66 customer reviews
Average rating:5

Very Professional and Helpful!

Name: Robert B.
Date: 11/1/2021
Although I never even saw the staff in person, their helpfulness both over email and the phone was excellent. The vehicle we rented was clean and in very good cond… (Read Full Review)

SERVICIO DE CALIDAD Y EXCELENCIA

Name: JESSY A.
Date: 8/31/2021
RESERVE UNA VAN PARA 5 DIAS Y 10 PERSONAS. LA VA ESTABA EN PERFECTO ESTADO Y SUPER COMODA. LLEGAMOS A LAS 6AM A ORLANDO NUESTRA VAN ESTABA ESTACIONADA EN EL HOTEL EMBASY. DEL HOSTEL NOS BUSCARON AL AEROPUERTO Y NOS LLEVARON A RECOGERLA. TODOS SUPER A… (Read Full Review)

GREAT QUALITY VANS AND SERVICE!

Name: Pat W.
Date: 5/13/2021
Easy and seamless van rental for our group’s trip to Tampa Bay and beaches. Everything is provided with great attention to detail and the vans were in great shape. We had a wonderful time with no issues in pickup, return or usage. Would highly recomm… (Read Full Review)

Great van rental! Highly recommend!

Name: James R.
Date: 4/15/2021
Heather was amazing at working with us to accommodate our needs at a reasonable price! The van worked out very well for our two families to enjoy our spring break vacation together as we toured around Central Florida. We have nothing but positive t… (Read Full Review)

What a Great Company to deal with!!

Name: Dennis R.
Date: 4/14/2021
Easy to get what you need and Fair priced for the Value. no automated Machines and a VERY PLEASANT CONTACT AND SERVICE PERSON! I would strongly recommen… (Read Full Review)

Awesome place to rent from

Name: Frank K.
Date: 3/26/2021
Rented an 11 passenger van for a week, rental experience was very good, we was picked up at the airport and our van was sitting in the drive ready to go when we got there. I would highly recommend Carls for your van rental needs. Returning the van wa… (Read Full Review)

Clean, easy Sprinter rental with shout-out to Heather

Name: Amy N.
Date: 3/15/2021
Great customer service. Prompt response to inquiries and questions (thanks, Heather!) Very clean, new Sprinter van. After hours pick-up/drop-off helpful (but plan for an extra 30 minutes for it). Rented a Sprinter van to transport a youth sport… (Read Full Review)

A STAND UP GUY

Name: Anthony V.
Date: 3/3/2021
I had to cancel a reservation due to circumstances beyond my control. I called Cameron and told him and I was prepared to lose my deposit. I was ok with that because it was not his fault. He said if someone had requested the vehicle on the days I … (Read Full Review)

Fast, friendly service

Name: Mike P.
Date: 2/26/2021
Picked us up at the airport as soon as we arrived and van was ready and waiting at Carl’s. Clean and ready to go. Returning was easy and fast also. Thank you C… (Read Full Review)

Big group to Amelia Island

Name: Steve R.
Date: 10/22/2020
Our group was impressed with the whole experience. We couldn’t believe how great the price was for the 15 passenger van. They made the check in process easy. Everything was set up before hand and they dropped the van off at the airport parking garage… (Read Full Review)

Best alternative to major car rental agencies

Name: Ken L.
Date: 10/15/2020
I was desperate as almost every car in Tampa was rented. I did not need a 12 passenger van but Carl’s rate was one-fourth of the cost of the last car rental in the entire area. Much to my surprise the rental was easy and hassle free, even though I la… (Read Full Review)

ABSOLUTELY AWESOME

Name: Hood Temple A.
Date: 2/24/2020
We have rented from many for church outings. This was THE BEST!!!!!!!!!!!!!!!!!!!!!!!!!! Hood Temple A.M.E. Zion Churc… (Read Full Review)

Great price and service

Name: shawn g.
Date: 2/2/2020
10 of us from canada going on cruise from ft. lauderdale and staying overnight at ab&b, go to shuttle car rentals sign, look for big bis with pictures of fish, get off at other terminal and go to stop 7, carls picks u up and takes u to pick up ve… (Read Full Review)

Great service and clean van .

Name: Eric W.
Date: 11/12/2019
Clean van , easy to work with , great over all . Thank… (Read Full Review)

Great working with Curtis

Name: Lisa S.
Date: 10/25/2019
Working with Curtis was a delight thus far. I’m bringing a youth group from Oklahoma and am excited that we found someone willing to work with our flight times and the amount of kids I will be bringing. I’m excited to work with Curtis! – By Lisa … (Read Full Review)

Awesome we have a blast vacation good price .

Name: Ru A.
Date: 10/14/2019
We rented a van to drive here and there good van good service thank you we have a good… (Read Full Review)

Great customer service

Name: Brenda M.
Date: 10/2/2019
I am renting a mini bus from them and working with them has been amazing. They answered all my questions immediately. I am very glad knowing the procedure will… (Read Full Review)

Richard Berkes

18:54 27 May 20

great place to rent a van. website is easy to navigate for all your reeds

Larry P

13:50 30 Jan 20

Our families flew in from both East coast and West to celebrate a 75th birthday at Orlando’s theme parks. We wanted to be together as much as possible, so we rented a 12 passenger van from Carl’s. Our contact from Carl’s was Heather. She was very easy to work with. I highly recommend using Carl’s Van in Orlando.

Lee Grunberg

16:24 27 Jan 20

Brought a hockey team down to Orlando. Heather and her team set us up with 3x12 seat vans and a Cargo Van. Everything went smoothly and the team provided great customer service. Highly recommended for group trips.

Alindria Jordan

03:58 29 Dec 19

We rented a van for our family Christmas vacation for 22 people. Other family members chose companies at the airport terminal. Carl's Van Rental was convenient and a lot cheaper. The shuttle driver was very friendly....we also share the same Christmas birthday!! The after hours drop off worked well for us considering we left at 4am. We will definitely use this company again.

Julie Asmussen

16:05 26 Dec 19

Rented a 15 passenger van, everything went as explained with good customer communication.

Molli Miller surf camp

21:53 24 Nov 19

I use Carl’s often for my work! This is by far the best van rental establishment in all of FLORIDA!!!! Carl’s has excellent customer service! They have made renting an easy and efficient process! And, their vans are always in excellent condition and reliable!! The manager, John (aka Jay), is THE best! He is excellent at managing, and any company would be lucky to have him!!!!

Ambika Rautray

19:10 31 Oct 19

My dance school has rented 15-passenger vans from Carl's Van Rentals for a few years now. They are very easy to work with and super helpful! Vans are relatively clean and our team has had a great time. I would definitely recommend them!

coxeventsgroup .

15:19 25 Oct 19

The best service all around. Super simple to work with and book through.

Laquetta Seay

02:13 20 Oct 19

Carl's rental vans was way affordable to rent, then other vans rental place. They gave me a good price for a week for an van. I will definitely be telling other people I know to rent from them and they will see how affordable Carl's Van Rental is period.

Paulo Santos

23:06 16 Oct 19

Nice car! Excellent service, simple and fast. I recommend.

Mista Margrine

00:14 03 Oct 19

Available last minute for family vacation, I couldn't ask for any better convenience. Thanks Carl's see you soon.

Vanessa Nava

14:37 12 Sep 19

Great customer service, easy check in and check out process, and affordable. 100% recommended!

Martina Clarke

13:25 30 Aug 19

Great customer service until return time. Staff tried to charge us twice for fuel that we prepaid. However, he called the manager and was able to fix the error.

Mara Rasberry

23:40 20 Aug 19

I’ve been using Carl’s Van Rentals for about close to three years now. I’ve become friends with most of the workers and Chelsea always makes sure I’m done great! I love her so sweet and nice.

Matt Dekman

18:41 15 Aug 19

Rented a 15 passenger van from Orlando airport site for a large group of 11. We drove it to southern Florida for some beach time and took it to some dinners then back to Orlando for our flights. Price was competitive. Van was in good shape and easy to drive. We used the off hours pick up and drop off process - which worked just fine. Overall I would recommend Carl’s and will use them again if I have a need to haul a large group around Florida!

Ashley Florestal

17:37 29 Jun 19

They were very friendly and customer service was excellent! Booking my reservations were easy and not once was I lost or confused like other rental places❤️

Hope Primm

00:57 17 Jun 19

My husband and I rented a van on June 13. We a great experience. Heather made our experience smooth and very effective. She did an amazing job at helping us get our van and was very positive! Because of her, we will definitely rent again at Carls.

Athea Blake

14:27 15 Jun 19

So close to where I live and didn't even realize they were there. So my first experience was a great experience, so easy to pick up and deliver and I got a very good vehicle at a great price. Thank you Carl's. Continue to excel!!!

Michael Vinas

03:08 23 May 19

Excellent Customer Service! Everyone I dealt with from the phone to the counter was very accommodating. Pricing was unbeatable, I'll be back!

Kristina Nairn

19:53 09 May 19

I literally walked in to Carl’s after dealing with another very shady rental place next door. Carl’s is Wonderful. I will never go to another car rental again. Finally, no hassle. No extra add on bait and switch. They are friendly, have a shuttle, rent larger vehicles and vans, quick service. You do need proof of insurance and you do need a major credit card. Debit cards work, but the deposit is large. Finally, a GREAT rental place that you can afford in Orlando.

Theresa Eberhardy

16:42 20 Apr 19

We rented a 12 passenger van from Carl’s & they couldn’t have been more helpful and professional. From calling to confirm after I made the reservation on line, to pick up at the airport, transferring our bags to the rental while we were checking in (having it cooling when we got in), not pushing us to add extra insurance, to giving directions, they were friendly & efficient. Everything was smooth & they were the most reasonable option.

Scott Yoder

01:38 28 Mar 19

The staff was great, very easy to work with, plenty of room in our 12 passenger extended for family AND luggage!The only reason I gave 4 stars and not 5 is because the van has a governor that only allows you to go 65mph ( the speed limit is 70mph). This felt dangerous as I was merging it on to the Turnpike and didn’t have enough speed and trucks were honking and having to move over/slow down. I say this more as giving an awareness of what you may get. My brother-in-law had a different van from them and no governor. All in all, Carl’s will be my go to service when in Florida!

Virginia Melin

19:15 25 Mar 19

Did you know that if you arrive before business hours, you can do all the paperwork before you arrive and then they will 'plant' the van in the airport parking the night before and just tell you where its parked so you can walk off the plane and into your van with zero hassles? Well they do and its AMAZing! Good customer service is everything.

Connie Ramirez

19:53 14 Feb 19

We had 6 adults and 3 children traveling in Orlando. We needed a 12 passenger van. I researched all the online car rentals with an average price of over $2000 for 6 days!We got a great reliable van from Carl's for less than $700.Their staff picked us up from the airport, loaded and unloaded our luggage. Check in was easy. We had to return van to remote parking as our flight was early in am. We followed their directions and had no problems!I would highly recommend Carl's. I will use again when in Florida.

Valeria Castro

17:38 30 May 18

If you plan to get the SUPER SAVER VAN, look the other way and rent else were. Van looks decent on the outside but the inside is dirty, smells like mold and has black marks from ceiling to floor rugs. It doesnt have a foot step for passengers to get it and out comfortably, creating falling hazards, which happened to us, and doesnt have a holding handle on the sides, in order to get on it for support. The website states its " safe reliable and clean, and well maintained and that the interior is not perfect". Everything is true except the fact that the inside is NOT CLEAN. Even the seatbelts were dirty from too to bottom. Posted pictures you can see its utterly disgusting. Traveling in the afternoon, with an infant and 3 children and 7 adults does not make it anymore convenient to go back and wait for more paperwork or wait to get another van. Just simply would not rent again. Also never explained over the phone that we needed to have our insurer information in order to rent out a van in their location. False advertising, and lack of knowledge for employees who dont give information to customers when booking a rental. Only positive thing they have, is a shuttle for pickup and drop off from airport.

Susan Wilson

18:55 10 Mar 17

Renting here for years

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