Frequently Asked Questions
We want you to experience the best and have all your questions answered.
Before our customers get on the road, we know they often will have some questions about Carl’s Van Rentals. We’ve compiled some of our commonly asked questions here. If you have additional questions, please contact us directly at (800) 565-5211 today.
International renters are required to purchase Carl’s Personal Protection Package. Insurance from another source does not waive this requirement. Please review the coverage and identification requirements in our rental policies before you book.
Can I still rent? You may still rent a vehicle with Carl’s. However, Debit/Check Cards are considered to be non-credit cards bearing the Visa, Master Card or Discover card logo. Any other debit or prepaid cards are NOT accepted.
- All debit card/cash reservations MUST be 3 or more days
- Debit card/cash reservations are booked with a $125.00 deposit
- All debit card reservations that come in online, must be called and told the policy
Day of Pickup:
- 3 forms of ID MUST be presented at time of reservation with the renters name and current address that matches the Drives License
- Example: Light bill, cable bill, credit card, junk mail
- 3 valid phone numbers MUST be recorded. Each number MUST be checked by a counter agent. If a number is disconnected, wrong number, etc. DO NOT rent, refund the deposit and cancel the reservation.
- The customers insurance MUST transfer to our vehicles. This is to be verified by the counter agent. If the customers insurance does not transfer, they CAN NOT rent. Cancel reservation and refund deposit.
- All customers using a debit card/cash CAN NOT buy our insurance if their policy does not transfer. They can however purchase our insurance in addition to their policy.
- A $500 deposit will be taken for EVERY debit card/cash reservation. This is fully refundable once the vehicle has been returned on time, no damage, the same amount of gas and no overage in miles.
A cargo van is also known as a panel van or a shell van. It seats only two people and has an empty shell for storage, etc, in the rear of the vehicle. There are only two seat belts in the vehicle so only two passengers are allowed.
We have been in business since 1994. We have since expanded to cover most major cities in Florida. Since our doors opened, we have been serving a full range of customers including church groups, sports teams (all ages and levels of talent), government, and thousands of families traveling together. We deal exclusively in vans. Vans are what we know and vans are what we do. We carry a range of vans starting as low as a seven passenger minivan all the way up to our luxury 15 passenger minibuses. We do not overbook, and we never cancel reservations. Rest assured, when you rent with Carl’s, your reservation is guaranteed!
We do accept cash. However, in order to rent with cash, we require verifiable full coverage automobile insurance (your own – you cannot purchase this from us) along with a deposit of $500 (cash or on a debit or credit card). Please review our cash policies for more details. The same policy applies when paying with a check. We accept only company checks, no handwritten or personal checks will be accepted.
We require a deposit for two reasons- When you book your vehicle, we assign your reservation a vehicle from our fleet – this makes that vehicle non-rentable to anyone else during the period that you have reserved. This ensures that we have a vehicle for you. Second, the deposit is to ensure that you will be renting the vehicle. Other car rental companies have a very high “No Show” percentage which forces overbooking or canceling reservations to account for that problem. Since we assign a unit at the time of reservation, we do not have that issue. This is especially a problem during peak travel seasons. This way you are guaranteed your vehicle with your deposit. Please review our reservation and cancelation policies for more information.
Airport pickup arrangements depend on your location. At Jacksonville International Airport, your van is staged at USA Park. Take the USA Park shuttle between the terminal and parking lot; you do not come to Carl’s office. For Orlando and Tampa, follow the pickup instructions provided with your reservation. Pickup and return can be arranged 24/7/365 with at least one day of notice to stage your van and complete the paperwork. Call (800) 565-5211 with any questions.
Primary liability coverage is required for all rentals. Domestic renters should check with their insurance company to confirm that their coverage extends to the specific rental van. International renters must purchase Carl’s Personal Protection Package; insurance from another source does not waive this requirement. Review our rental policies for coverage options and any additional requirements for your payment method.
No, we do not carry handicap accessible vans.
Although we love animals here at Carl’s, we do not allow pets inside. Certified service animals are allowed in all vans.
Yes, you may travel anywhere in the Continental United States. Travel to Canada and Mexico is prohibited.
Customers flying in and staying in Florida receive unlimited mileage, except for 15-passenger Sprinter and Mega Transit rentals. Local renters receive 200 included miles per day, then $0.25 per additional mile, except for those two vehicle classes.
15-passenger Sprinter and Mega Transit rentals always include 100 miles per day, then $0.49 per additional mile. Unlimited mileage does not apply to travel outside Florida or to for-hire rentals. See our rental policies for your full mileage terms.
All insurance policies are different. The best way to know if your insurance will cover the van is to contact your insurance provider and tell them exactly what you are renting and asking them if you are covered.