Rental Policies

Additional Drivers

You can add as many additional drivers to your rental agreement as you like. Due to increased exposure and liability, Carl's does require a charge of $7.99 per day per additional driver. For us to add an additional driver, we do require a photocopy or digital image of the valid drivers license as well as the proof of insurance coverage for each respective driver. We apologize for any inconvenience – the State of Florida requires this information for all drivers of a rented vehicle.

After-Hours Returns

If you are coming in outside of Carls normal office hours, we can still accommodate your rental! We offer our Platinum service 24 hours a day, 7 days a week, 365 days a year (providing you are picking up after hours, or when our office is closed – otherwise the charge is a minimum of $100). In order to do so, Carls will need paperwork to be completed as soon as possible after your reservation is made. All of the paperwork can be easily completed in person or through email and document signing websites – whichever is easiest for you. If you are unsure how to operate the vehicle that you are renting, please contact us and we can schedule a time at one of our offices to go over the vehicle's operation. Also, please ensure that we have plenty of time to deliver your vehicle and get it ready. At least one day of advance notice is required to stage your vehicle and complete all paperwork before your pickup. The renter will be responsible for any and all parking fees (up to $15 per day) arising from picking up or returning outside of Carl's office hours.

Coverages

All renters (except international customers) are required to provide proof of insurance coverage. Carl's offers coverages for customers that do not carry their own insurance however we do not currently provide any "full coverage" options. Carl's does provide supplemental insurance coverages that you may elect to add at the time of booking. NOTICE: Credit cards never carry liability coverage and will not be accepted as insurance. Credit cards are secondary coverage and only cover damage to the rented vehicle. They do not offer coverage in the event of any liability claims.

All international renters are required to purchase the Personal Protection Package at $44.99 per day to rent a vehicle with us. This requirement cannot be waived, including when the renter has automobile insurance in the United States. We do not accept credit cards as insurance coverage.

Customers using debit cards must also purchase the deductible protection plan for $7.99/day.

Cross-Border Restrictions

Vehicles may travel to any state in the continental United States. Travel outside of the state of Florida is regulated by GPS tracking units. No vehicles are to travel in Mexico or Canada.

Driving Restrictions

Absolutely NO SMOKING in any vehicle. Carls imposes a $250 fine for ANY detection of smoking including smoke odor, ashes, butts in ashtray, etc. No exceptions! Carls Van Rentals will not tolerate any form of smoking in any vehicle!

No pets are allowed in any vehicle unless crated. It is the renters responsibility to ensure that the vehicle is clean and odor-free and has no signs of pet hair, etc. Service animals are always allowed in Carls vehicles with proper documentation. A $100 cleanup fee will be assessed to any vehicle with any signs of pet transport. Hypoallergenic animals are also required to be crated!

Vehicles may not be altered in any way.

We do allow towing on a select few of our 15 passenger vans. You are only allowed to tow a small, single axle trailer that is 2,500lbs or less. This is due to insurance regulations.

Unlimited miles is not available for any transportation companies, taxi services, drive services or any other similar or related for-hire driving/delivery services.

Financial Policy

Payment may be made by the following: Visa, Mastercard, Discover, and American Express. Carls will also accept cash and check/debit cards as forms of payment.

All reservations require a minimum of $100 deposit ($125 if using a check/debit card) in order to reserve a vehicle. If the rental is less than $100 – full payment is required at the time of booking.

Carls will accept cash and check/debit cards as forms of payment. Carls does NOT accept prepaid cards. Reservations made with a check/debit card will require a $125 reservation deposit. YOU MUST CONTACT CARLS PRIOR TO YOUR RENTAL FOR CASH/DEBIT/CHECK CARD POLICIES. FAILURE TO DO SO MAY RESULT IN CANCELLATION OF YOUR RENTAL AND FORFEIT OF YOUR DEPOSIT. An additional deposit of a minimum of $500 and full coverage auto insurance that transfers to our vehicle will be required for any renters using a card with debit/check anywhere on the card.

Cash is accepted with an additional security deposit of $500 in addition to the cost of the rental. For instance, if your rental is $500, you would need to have $1,000 cash available at pickup. Carls does NOT refund in the form of cash at any time. Refunds will be made by check and sent via regular mail within 3-5 business days of the vehicles return.

Personal checks or handwritten checks are not accepted for any reason. School, government, or institution checks are accepted providing Carls receives the check a minimum of 14 days prior to the pickup date. Carls will STILL REQUIRE a credit card authorization to be placed on file – this is for incidentals only and WILL NOT be charged unless vehicle is returned with less fuel, damage, etc.

We will take an additional $100 deposit during the rental period on credit card rentals and $500 for debit card rentals or Sprinter van rentals. The minibus and Sprinter require a $1500 deposit when using a debit card. This will be charged to the card and then refunded after the rental is complete. Any money owed to us for extra miles, returned with not enough fuel, damage, late returns, etc will be taken out of this deposit and then the balance returned. The money returned can take from 3-5 business days to be back on your card.

We require the full payment for the rental to be made when we do a price match. This payment is non refundable. If, for some reason you do need to cancel, the payment will become a credit for life for any future reservation you may have on any vehicle type at any location we service.

Prepaid reservations are available by contacting Carls Van Rentals within 24 hours after booking your reservation online. All prepaid bookings are completely nonrefundable if cancelled. No credits will be given. Carls will offer a 5% discount for prepayment. This discount is for prepaid reservations made with Carls Van Rentals directly by calling in or on our website. It does not apply to prepaid reservations made on 3rd party websites. We will still take a $100 deposit at the pickup of the rental which is refunded upon the return as long as everything is fine with the vehicle.

Cancellations:

All reservations require a prepayment of $100. If you are renting a Sprinter or Mega transit, the deposit is $500. You will have up until 14 days prior to your pickup date to cancel for a full refund. If you cancel inside of 14 days of your pickup date, the prepayment amount will convert to a store credit of equivalent amount good for use on a future reservation at any time at any Carls location – no expiration. Reservations booked inside of two weeks of the pickup date will be required to cancel by the end of the business day that the reservation was booked for a full refund.

Spring Break (March 1–20):

Reservations between the dates of March 1st through March 20th must cancel 14 days prior to their reservation. Reservations cancelled between 7-14 days prior will be responsible for 50% of the rental price (that can be used towards a future rental for up to one year from reservation date). Reservations cancelled up to 7 days prior will be responsible for the full amount of the rental (that can be used towards a future rental for up to one year from reservation date).

Local Traveller Restrictions

Renters picking up locally may do so by visiting our office during our normal office hours. Please be advised, Carl's does not allow parking of personal vehicles on the Carl's Van Rentals lot. Renters with a Florida Drivers License and currently residing in the State of Florida will not be subject to airport fees.

Mileage Limitations

Customers flying in and staying in Florida receive unlimited mileage, except when renting a 15-passenger Sprinter or Mega Transit. Local renters receive 200 included miles per day, with additional miles charged at $0.25 per mile, except for these two vehicle classes. Customers flying in and driving outside Florida receive 200 included miles per day, with additional miles charged at $0.25 per mile, except for these two vehicle classes. 15-passenger Sprinter and Mega Transit rentals always include 100 miles per day, with additional miles charged at $0.49 per mile. Unlimited miles is not available for any transportation companies, taxi services, drive services or any other similar or related for-hire driving/delivery services.

We do offer 1-way rentals for an added fee. Fee is determined by where you are picking up and dropping off at. Super saver vans, 8 passenger, and 11 passenger vans are not offered for 1 way rentals.

Other Policies

Office hours are Monday through Friday, 9 a.m. to 5 p.m. Eastern Time. The office is closed on Saturdays and Sundays. Rental pickups and returns can be arranged 24 hours a day, 7 days a week, 365 days a year. At least one day of advance notice is required so we can stage the van and complete the paperwork. Make your reservation and we will contact you to arrange pickup outside office hours. Paperwork can be completed via fax or email. There is no charge for this service.

Carls Van Rentals is closed for Thanksgiving Day and Christmas Day so that our employees may spend time with their families. Pickups and dropoffs for these days are available and may be arranged by contacting Carls.

Keeping rental vehicles longer than originally scheduled is generally not a problem providing the vehicle is not already reserved for another customer.

Vehicles may be returned to any physical location that Carl's Van Rentals operates. However, Carl's does not offer refunds for returning a vehicle earlier than the specified return time on rental agreement. Carl's does NOT, however, charge additional monies for returning the vehicle early.

Reservations are held for 4 hours from the provided pickup time. PLEASE provide your flight information when you book your vehicle. This will ensure that we know when you are coming and to avoid having your reservation cancelled! Carls will attempt to contact you via email and/or phone. If we are unable to reach you in the 4 hour time, Carls Van Rentals reserves the right to cancel the reservation and retain the reservation deposit.

If you would like to save yourself some time at pickup, give us a call and we will set you up with our Quick Pass. This allows you to pre-do a majority of the paperwork prior to your rental – getting you where you need to go faster!

Carls will provide you with a 24 hour nationwide roadside assistance number that may also be used for contacting Carls should an emergency situation arise outside of normal business hours.

Carls Van Rentals reserves the right to advertise for 3rd parties on our vans we rent out. We do this to supplement our income and keep our rates at the lowest possible price for our customers.

Once the prepayment is made, all reservations are guaranteed. Carls Van Rentals does not overbook or cancel reservations like most companies. Rates are locked in and guaranteed at the time of booking. Price increases and decreases will not affect the rate that you have booked at. If a lower rate becomes available, you may elect to take the lower rate minus a $100 rate change fee.

Commission may be available by contacting Carls Van Rentals directly at 407-856-8866 and speaking with a manager.

Thank you for considering renting a car with our company. We value your privacy and are committed to protecting your personal information. This privacy policy describes how we collect, use, and share your personal information when you rent a car from us. We use your personal information to process your rental car reservation and payment, provide you with customer service, notify you about changes to our services or policies, improve our services and customer experience, prevent fraud and unauthorized transactions, and comply with legal requirements. We may share your personal information with third-party service providers that help us with our business operations, such as payment processors, insurance providers, and marketing agencies.

Pickup Instructions

All renters are required to pick up the vehicle directly from Carls Van Rentals location (arrangements for delivery, etc, must be prearranged at least one day prior to pickup). Carls offers free shuttle service to and from Orlando International Airport free of charge during normal business hours. If you are arriving or departing outside our normal business hours, the vehicle will be delivered to the airport (pickup after hours) or you may drop the vehicle off directly at the airport (providing your flight departs no later than 1.5 hours from our stores opening time. For example, our store opens at 9am. If your flight departs at 10am, you would be able to drop at the airport (proof of flight required).

Carls Van Rentals provides a free shuttle to and from Orlando International Airport during normal operating hours for all customers and is free of charge! If you are arriving outside our operating hours, please refer to After Hours policy.

Carls Van Rentals is located at: 3011 Mccoy Road Orlando, FL 32812.

Plate Pass — Tolls

All rental vehicles are equipped with an automatic toll payment system. A $10 toll service fee applies for each day a toll is used, plus the actual toll charges. The $10 service fee is charged once for that day, not for each toll. No toll service fee is charged for days when no toll is used. You may decline to use this service as Carl's Van Rentals does not require the use of the automatic toll payment system. You may elect to stop and pay each toll with cash if you choose. However, in the event of any non-payment of tolls or non-registration of payment of tolls, the automatic toll system will activate itself upon non-payment (to avoid $100 per toll violation). The day-based service fee and actual toll charges will be billed to your credit card under "rent a car tolls."

Refueling Policy

Carls Van Rentals does not fill all gas tanks to full. This helps us continue to keep our rates as low as possible! Fuel level will be checked and confirmed at the time of rental. Customer is required to bring the vehicle back with the same amount of fuel as when rented. Fuel discrepancies will be billed up to $10.00 US per gallon (actual amount set by daily pump price and will be reflected on written contracts).

Renter Qualifications

As per our insurance regulations, Carls requires that all renters be age 21 or older. Carls Van Rentals charges an underage fee of $19 per day for any drivers between the ages of 21-24. A valid, government-issued drivers license and proof of insurance are required. Sorry, but we can't make any exceptions on this!

A valid government-issued drivers license will be required of all drivers at the time of rental. The license may not be expired, cracked, broken, or a temporary permit/license. International customers will be required to provide a passport, international drivers license (not required, but recommended), and are required to purchase our Personal Protection Package insurance coverage. Carls Van Rentals will NOT waive this charge.

When using cash, check, and debit cards: We require a min of a 3 day rental. You must bring in 3 forms of ID showing your current address. You must provide us with 3 working phone numbers to get ahold of you. You must have your own auto insurance that will transfer to protect our vehicle.

Additional Drivers

You can add as many additional drivers to your rental agreement as you like. Due to increased exposure and liability, Carl's does require a charge of $7.99 per day per additional driver. For us to add an additional driver, we do require a photocopy or digital image of the valid drivers license as well as the proof of insurance coverage for each respective driver. We apologize for any inconvenience – the State of Florida requires this information for all drivers of a rented vehicle.

After-Hours Returns

If you are coming in outside of Carls normal office hours, we can still accommodate your rental! We offer our Platinum service 24 hours a day, 7 days a week, 365 days a year (providing you are picking up after hours, or when our office is closed – otherwise the charge is a minimum of $100). In order to do so, Carls will need paperwork to be completed as soon as possible after your reservation is made. All of the paperwork can be easily completed in person or through email and document signing websites – whichever is easiest for you. If you are unsure how to operate the vehicle that you are renting, please contact us and we can schedule a time at one of our offices to go over the vehicle's operation. Also, please ensure that we have plenty of time to deliver your vehicle and get it ready. At least one day of advance notice is required to stage your vehicle and complete all paperwork before your pickup. The renter will be responsible for any and all parking fees (up to $15 per day) arising from picking up or returning outside of Carl's office hours.

Coverages

All renters (except international customers) are required to provide proof of insurance coverage. Carl's offers coverages for customers that do not carry their own insurance however we do not currently provide any "full coverage" options. Carl's does provide supplemental insurance coverages that you may elect to add at the time of booking. NOTICE: Credit cards never carry liability coverage and will not be accepted as insurance. Credit cards are secondary coverage and only cover damage to the rented vehicle. They do not offer coverage in the event of any liability claims.

All international renters are required to purchase the Personal Protection Package at $44.99 per day to rent a vehicle with us. This requirement cannot be waived, including when the renter has automobile insurance in the United States. We do not accept credit cards as insurance coverage.

Customers using debit cards must also purchase the deductible protection plan for $7.99/day.

Cross-Border Restrictions

Vehicles may travel to any state in the continental United States. Travel outside of the state of Florida is regulated by GPS tracking units. No vehicles are to travel in Mexico or Canada.

Driving Restrictions

Absolutely NO SMOKING in any vehicle. Carls imposes a $250 fine for ANY detection of smoking including smoke odor, ashes, butts in ashtray, etc. No exceptions! Carls Van Rentals will not tolerate any form of smoking in any vehicle!

No pets are allowed in any vehicle unless crated. It is the renters responsibility to ensure that the vehicle is clean and odor-free and has no signs of pet hair, etc. Service animals are always allowed in Carls vehicles with proper documentation. A $100 cleanup fee will be assessed to any vehicle with any signs of pet transport. Hypoallergenic animals are also required to be crated!

Vehicles may not be altered in any way.

We do allow towing on a select few of our 15 passenger vans. You are only allowed to tow a small, single axle trailer that is 2,500lbs or less. This is due to insurance regulations.

Unlimited miles is not available for any transportation companies, taxi services, drive services or any other similar or related for-hire driving/delivery services.

Financial Policy

The rental may be paid by the following: Visa, Mastercard, Discover, and American Express. Carls will also accept cash and check/debit cards as forms of payment.

All reservations require a minimum of $100 deposit ($125 if using a check/debit card) in order to reserve a vehicle. When reserving the minibus or a Sprinter, the deposit is $500. If the rental is less than $100 – full payment is required at the time of booking.

Carls will accept cash and check/debit cards as forms of payment. Carls does NOT accept prepaid cards. Reservations made with a check/debit card will require a $125 reservation deposit. YOU MUST CONTACT CARLS PRIOR TO YOUR RENTAL FOR CASH/DEBIT/CHECK CARD POLICIES. FAILURE TO DO SO MAY RESULT IN CANCELLATION OF YOUR RENTAL AND FORFEIT OF YOUR DEPOSIT. An additional deposit of a minimum of $500 and full coverage auto insurance that transfers to our vehicle will be required for any renters using a card with debit/check anywhere on the card.

Cash is accepted with an additional security deposit of $500 in addition to the cost of the rental. For instance, if your rental is $500, you would need to have $1,000 cash available at pickup. Carls does NOT refund in the form of cash at any time. Refunds will be made by check and sent via regular mail within 3-5 business days of the vehicles return.

Personal checks or handwritten checks are not accepted for any reason. School, government, or institution checks are accepted providing Carls receives the check a minimum of 14 days prior to the pickup date. Carls will STILL REQUIRE a credit card authorization to be placed on file – this is for incidentals only and WILL NOT be charged unless vehicle is returned with less fuel, damage, etc.

We will take an additional $100 deposit during the rental period on credit card rentals and $500 for debit card rentals or Sprinter van rentals. The minibus and Sprinter require a $1500 deposit when using a debit card. This will be charged to the card and then refunded after the rental is complete. Any money owed to us for extra miles, returned with not enough fuel, damage, late returns, etc will be taken out of this deposit and then the balance returned. The money returned can take from 3-5 business days to be back on your card.

We require the full payment for the rental to be made when we do a price match. This payment is non refundable. If, for some reason you do need to cancel, the payment will become a credit for life for any future reservation you may have on any vehicle type at any location we service.

Prepaid reservations are available by contacting Carls Van Rentals within 24 hours after booking your reservation online. All prepaid bookings are completely nonrefundable if cancelled. No credits will be given. Carls will offer a 5% discount for prepayment. This discount is for prepaid reservations made with Carls Van Rentals directly by calling in or on our website. It does not apply to prepaid reservations made on 3rd party websites. We will still take a $100 deposit at the pickup of the rental which is refunded upon the return as long as everything is fine with the vehicle.

Cancellations:

All reservations require a prepayment of $100. If you are renting a Sprinter or Mega transit, the deposit is $500. You will have up until 14 days prior to your pickup date to cancel for a full refund. If you cancel inside of 14 days of your pickup date, the prepayment amount will convert to a store credit of equivalent amount good for use on a future reservation at any time at any Carls location – no expiration. Reservations booked inside of two weeks of the pickup date will be required to cancel by the end of the business day that the reservation was booked for a full refund.

Spring Break (March 1–20):

Reservations between the dates of March 1st through March 20th must cancel 14 days prior to their reservation. Reservations cancelled between 7-14 days prior will be responsible for 50% of the rental price (that can be used towards a future rental for up to one year from reservation date). Reservations cancelled up to 7 days prior will be responsible for the full amount of the rental (that can be used towards a future rental for up to one year from reservation date).

Local Traveller Restrictions

Renters picking up locally may do so by visiting our office during our normal office hours. Please be advised, Carl's does not allow parking of personal vehicles on the Carl's Van Rentals lot. Renters with a Florida Drivers License and currently residing in the State of Florida will not be subject to airport fees.

Mileage Limitations

Customers flying in and staying in Florida receive unlimited mileage, except when renting a 15-passenger Sprinter or Mega Transit. Local renters receive 200 included miles per day, with additional miles charged at $0.25 per mile, except for these two vehicle classes. Customers flying in and driving outside Florida receive 200 included miles per day, with additional miles charged at $0.25 per mile, except for these two vehicle classes. 15-passenger Sprinter and Mega Transit rentals always include 100 miles per day, with additional miles charged at $0.49 per mile. Unlimited miles is not available for any transportation companies, taxi services, drive services or any other similar or related for-hire driving/delivery services.

We do offer 1-way rentals for an added fee. Fee is determined by where you are picking up and dropping off at. Super saver vans, 8 passenger, and 11 passenger vans are not offered for 1 way rentals.

Other Policies

Office hours are Monday through Friday, 9 a.m. to 5 p.m. Eastern Time. The office is closed on Saturdays and Sundays. Rental pickups and returns can be arranged 24 hours a day, 7 days a week, 365 days a year. At least one day of advance notice is required so we can stage the van and complete the paperwork. Make your reservation and we will contact you to arrange pickup outside office hours. Paperwork can be completed via fax or email. There is no charge for this service.

Keeping rental vehicles longer than originally scheduled is generally not a problem providing the vehicle is not already reserved for another customer.

Vehicles may be returned to any physical location that Carl's Van Rentals operates. However, Carl's does not offer refunds for returning a vehicle earlier than the specified return time on rental agreement. Carl's does NOT, however, charge additional monies for returning the vehicle early.

Reservations are held for 4 hours from the provided pickup time. PLEASE provide your flight information when you book your vehicle. This will ensure that we know when you are coming and to avoid having your reservation cancelled! Carls will attempt to contact you via email and/or phone. If we are unable to reach you in the 4 hour time, Carls Van Rentals reserves the right to cancel the reservation and retain the reservation deposit.

If you would like to save yourself some time at pickup, give us a call and we will set you up with our Quick Pass. This allows you to pre-do a majority of the paperwork prior to your rental – getting you where you need to go faster!

Carls will provide you with a 24 hour nationwide roadside assistance number that may also be used for contacting Carls should an emergency situation arise outside of normal business hours.

Carls Van Rentals reserves the right to advertise for 3rd parties on our vans we rent out. We do this to supplement our income and keep our rates at the lowest possible price for our customers.

Once the prepayment is made, all reservations are guaranteed. Carls Van Rentals does not overbook or cancel reservations like most companies. Rates are locked in and guaranteed at the time of booking. Price increases and decreases will not affect the rate that you have booked at. If a lower rate becomes available, you may elect to take the lower rate minus a $100 rate change fee.

Commission may be available by contacting Carls Van Rentals directly at 407-856-8866 and speaking with a manager.

Thank you for considering renting a car with our company. We value your privacy and are committed to protecting your personal information. This privacy policy describes how we collect, use, and share your personal information when you rent a car from us. We use your personal information to process your rental car reservation and payment, provide you with customer service, notify you about changes to our services or policies, improve our services and customer experience, prevent fraud and unauthorized transactions, and comply with legal requirements. We may share your personal information with third-party service providers that help us with our business operations, such as payment processors, insurance providers, and marketing agencies.

Pickup Instructions

For Jacksonville International Airport rentals, your van is staged at USA Park. Take the USA Park shuttle between the airport terminal and the parking lot. The shuttle does not take customers to Carl's office.

Airport pickups and returns require at least one day of advance notice so we can stage the van and complete the paperwork. Airport vehicle delivery and pickup are free of charge. Please call our office directly for pickup and return instructions.

Local renters may pick up their vehicle at Carl's Van Rentals, 5552 Beach Blvd, Jacksonville, during office hours. Carl's does not provide a shuttle between Jacksonville International Airport and our office. Airport rentals use Carl's Platinum delivery service, with vans staged at USA Park.

Plate Pass — Tolls

All rental vehicles are equipped with an automatic toll payment system. A $10 toll service fee applies for each day a toll is used, plus the actual toll charges. The $10 service fee is charged once for that day, not for each toll. No toll service fee is charged for days when no toll is used. You may decline to use this service as Carl's Van Rentals does not require the use of the automatic toll payment system. You may elect to stop and pay each toll with cash if you choose. However, in the event of any non-payment of tolls or non-registration of payment of tolls, the automatic toll system will activate itself upon non-payment (to avoid $100 per toll violation). The day-based service fee and actual toll charges will be billed to your credit card under "rent a car tolls."

Refueling Policy

Carls Van Rentals does not fill all gas tanks to full. This helps us continue to keep our rates as low as possible! Fuel level will be checked and confirmed at the time of rental. Customer is required to bring the vehicle back with the same amount of fuel as when rented. Fuel discrepancies will be billed up to $10.00 US per gallon (actual amount set by daily pump price and will be reflected on written contracts).

Renter Qualifications

As per our insurance regulations, Carls requires that all renters be age 21 or older. Carls Van Rentals charges an underage fee of $19 per day for any drivers between the ages of 21-24. A valid, government-issued drivers license and proof of insurance are required. Sorry, but we can't make any exceptions on this!

A valid government-issued drivers license will be required of all drivers at the time of rental. The license may not be expired, cracked, broken, or a temporary permit/license. International customers will be required to provide a passport, international drivers license (not required, but recommended), and are required to purchase our Personal Protection Package insurance coverage. Carls Van Rentals will NOT waive this charge.

When using cash, check, and debit cards: We require a min of a 3 day rental. You must bring in 3 forms of ID showing your current address. You must provide us with 3 working phone numbers to get ahold of you. You must have your own auto insurance that will transfer to protect our vehicle.

Additional Drivers

You can add as many additional drivers to your rental agreement as you like. Due to increased exposure and liability, Carl's does require a charge of $7.99 per day per additional driver. For us to add an additional driver, we do require a photocopy or digital image of the valid drivers license as well as the proof of insurance coverage for each respective driver. We apologize for any inconvenience – the State of Florida requires this information for all drivers of a rented vehicle.

After-Hours Returns

If you are coming in outside of Carls normal office hours, we can still accommodate your rental! We offer our Platinum service 24 hours a day, 7 days a week, 365 days a year (providing you are picking up after hours, or when our office is closed – otherwise the charge is a minimum of $100). In order to do so, Carls will need paperwork to be completed as soon as possible after your reservation is made. All of the paperwork can be easily completed in person or through email and document signing websites – whichever is easiest for you. If you are unsure how to operate the vehicle that you are renting, please contact us and we can schedule a time at one of our offices to go over the vehicle's operation. Also, please ensure that we have plenty of time to deliver your vehicle and get it ready. At least one day of advance notice is required to stage your vehicle and complete all paperwork before your pickup. The renter will be responsible for any and all parking fees (up to $15 per day) arising from picking up or returning outside of Carl's office hours.

Coverages

All renters (except international customers) are required to provide proof of insurance coverage. Carl's offers coverages for customers that do not carry their own insurance however we do not currently provide any "full coverage" options. Carl's does provide supplemental insurance coverages that you may elect to add at the time of booking. NOTICE: Credit cards never carry liability coverage and will not be accepted as insurance. Credit cards are secondary coverage and only cover damage to the rented vehicle. They do not offer coverage in the event of any liability claims.

All international renters are required to purchase the Personal Protection Package at $44.99 per day to rent a vehicle with us. This requirement cannot be waived, including when the renter has automobile insurance in the United States. We do not accept credit cards as insurance coverage.

Customers using debit cards must also purchase the deductible protection plan for $7.99/day.

Cross-Border Restrictions

Vehicles may travel to any state in the continental United States. Travel outside of the state of Florida is regulated by GPS tracking units. No vehicles are to travel in Mexico or Canada.

Driving Restrictions

Absolutely NO SMOKING in any vehicle. Carls imposes a $250 fine for ANY detection of smoking including smoke odor, ashes, butts in ashtray, etc. No exceptions! Carls Van Rentals will not tolerate any form of smoking in any vehicle!

No pets are allowed in any vehicle unless crated. It is the renters responsibility to ensure that the vehicle is clean and odor-free and has no signs of pet hair, etc. Service animals are always allowed in Carls vehicles with proper documentation. A $100 cleanup fee will be assessed to any vehicle with any signs of pet transport. Hypoallergenic animals are also required to be crated!

Vehicles may not be altered in any way.

We do allow towing on a select few of our 15 passenger vans. You are only allowed to tow a small, single axle trailer that is 2,500lbs or less. This is due to insurance regulations.

Unlimited miles is not available for any transportation companies, taxi services, drive services or any other similar or related for-hire driving/delivery services.

Financial Policy

Payment may be made by the following: Visa, Mastercard, Discover, and American Express. Carls will also accept cash and check/debit cards as forms of payment.

All reservations require a minimum of $100 deposit ($125 if using a check/debit card) in order to reserve a vehicle. If the rental is less than $100 – full payment is required at the time of booking.

Carls will accept cash and check/debit cards as forms of payment. Carls does NOT accept prepaid cards. Reservations made with a check/debit card will require a $125 reservation deposit. YOU MUST CONTACT CARLS PRIOR TO YOUR RENTAL FOR CASH/DEBIT/CHECK CARD POLICIES. FAILURE TO DO SO MAY RESULT IN CANCELLATION OF YOUR RENTAL AND FORFEIT OF YOUR DEPOSIT. An additional deposit of a minimum of $500 and full coverage auto insurance that transfers to our vehicle will be required for any renters using a card with debit/check anywhere on the card.

Cash is accepted with an additional security deposit of $500 in addition to the cost of the rental. For instance, if your rental is $500, you would need to have $1,000 cash available at pickup. Carls does NOT refund in the form of cash at any time. Refunds will be made by check and sent via regular mail within 3-5 business days of the vehicles return.

Personal checks or handwritten checks are not accepted for any reason. School, government, or institution checks are accepted providing Carls receives the check a minimum of 14 days prior to the pickup date. Carls will STILL REQUIRE a credit card authorization to be placed on file – this is for incidentals only and WILL NOT be charged unless vehicle is returned with less fuel, damage, etc.

We will take an additional $100 deposit during the rental period on credit card rentals and $500 for debit card rentals or Sprinter van rentals. The minibus and Sprinter require a $1500 deposit when using a debit card. This will be charged to the card and then refunded after the rental is complete. Any money owed to us for extra miles, returned with not enough fuel, damage, late returns, etc will be taken out of this deposit and then the balance returned. The money returned can take from 3-5 business days to be back on your card.

We require the full payment for the rental to be made when we do a price match. This payment is non refundable. If, for some reason you do need to cancel, the payment will become a credit for life for any future reservation you may have on any vehicle type at any location we service.

Prepaid reservations are available by contacting Carls Van Rentals within 24 hours after booking your reservation online. All prepaid bookings are completely nonrefundable if cancelled. No credits will be given. Carls will offer a 5% discount for prepayment. This discount is for prepaid reservations made with Carls Van Rentals directly by calling in or on our website. It does not apply to prepaid reservations made on 3rd party websites. We will still take a $100 deposit at the pickup of the rental which is refunded upon the return as long as everything is fine with the vehicle.

Cancellations:

All reservations require a prepayment of $100. If you are renting a Sprinter or Mega transit, the deposit is $500. You will have up until 14 days prior to your pickup date to cancel for a full refund. If you cancel inside of 14 days of your pickup date, the prepayment amount will convert to a store credit of equivalent amount good for use on a future reservation at any time at any Carls location – no expiration. Reservations booked inside of two weeks of the pickup date will be required to cancel by the end of the business day that the reservation was booked for a full refund.

Spring Break (March 1–20):

Reservations between the dates of March 1st through March 20th must cancel 14 days prior to their reservation. Reservations cancelled between 7-14 days prior will be responsible for 50% of the rental price (that can be used towards a future rental for up to one year from reservation date). Reservations cancelled up to 7 days prior will be responsible for the full amount of the rental (that can be used towards a future rental for up to one year from reservation date).

Local Traveller Restrictions

Renters picking up locally may do so by visiting our office during our normal office hours. Please be advised, Carl's does not allow parking of personal vehicles on the Carl's Van Rentals lot. Renters with a Florida Drivers License and currently residing in the State of Florida will not be subject to airport fees.

Mileage Limitations

Customers flying in and staying in Florida receive unlimited mileage, except when renting a 15-passenger Sprinter or Mega Transit. Local renters receive 200 included miles per day, with additional miles charged at $0.25 per mile, except for these two vehicle classes. Customers flying in and driving outside Florida receive 200 included miles per day, with additional miles charged at $0.25 per mile, except for these two vehicle classes. 15-passenger Sprinter and Mega Transit rentals always include 100 miles per day, with additional miles charged at $0.49 per mile. Unlimited miles is not available for any transportation companies, taxi services, drive services or any other similar or related for-hire driving/delivery services.

We do offer 1-way rentals for an added fee. Fee is determined by where you are picking up and dropping off at. Super saver vans, 8 passenger, and 11 passenger vans are not offered for 1 way rentals.

Other Policies

Office hours are Monday through Friday, 8 a.m. to 4 p.m. Eastern Time. The office is closed on Saturdays and Sundays. Rental pickups and returns can be arranged 24 hours a day, 7 days a week, 365 days a year. At least one day of advance notice is required so we can stage the van and complete the paperwork. Make your reservation and we will contact you to arrange pickup outside office hours. Paperwork can be completed via fax or email. There is no charge for this service.

Carls Van Rentals is closed for Thanksgiving Day and Christmas Day so that our employees may spend time with their families. Pickups and dropoffs for these days are available and may be arranged by contacting Carls.

Keeping rental vehicles longer than originally scheduled is generally not a problem providing the vehicle is not already reserved for another customer.

Vehicles may be returned to any physical location that Carl's Van Rentals operates. However, Carl's does not offer refunds for returning a vehicle earlier than the specified return time on rental agreement. Carl's does NOT, however, charge additional monies for returning the vehicle early.

Reservations are held for 4 hours from the provided pickup time. PLEASE provide your flight information when you book your vehicle. This will ensure that we know when you are coming and to avoid having your reservation cancelled! Carls will attempt to contact you via email and/or phone. If we are unable to reach you in the 4 hour time, Carls Van Rentals reserves the right to cancel the reservation and retain the reservation deposit.

If you would like to save yourself some time at pickup, give us a call and we will set you up with our Quick Pass. This allows you to pre-do a majority of the paperwork prior to your rental – getting you where you need to go faster!

Carls will provide you with a 24 hour nationwide roadside assistance number that may also be used for contacting Carls should an emergency situation arise outside of normal business hours.

Carls Van Rentals reserves the right to advertise for 3rd parties on our vans we rent out. We do this to supplement our income and keep our rates at the lowest possible price for our customers.

Once the prepayment is made, all reservations are guaranteed. Carls Van Rentals does not overbook or cancel reservations like most companies. Rates are locked in and guaranteed at the time of booking. Price increases and decreases will not affect the rate that you have booked at. If a lower rate becomes available, you may elect to take the lower rate minus a $100 rate change fee.

Commission may be available by contacting Carls Van Rentals directly at 407-856-8866 and speaking with a manager.

Thank you for considering renting a car with our company. We value your privacy and are committed to protecting your personal information. This privacy policy describes how we collect, use, and share your personal information when you rent a car from us. We use your personal information to process your rental car reservation and payment, provide you with customer service, notify you about changes to our services or policies, improve our services and customer experience, prevent fraud and unauthorized transactions, and comply with legal requirements. We may share your personal information with third-party service providers that help us with our business operations, such as payment processors, insurance providers, and marketing agencies.

Carls Van Rentals is a DBA for CJB Enterprises Inc.

Pickup Instructions

All renters are required to pick up the vehicle directly from Carls Van Rentals location (arrangements for delivery, etc, must be prearranged at least one day prior to pickup). Carls offers free shuttle service to and from Tampa International Airport free of charge during normal business hours. If you are arriving or departing outside our normal business hours, the vehicle will be delivered to the airport (pickup after hours) or you may drop the vehicle off directly at the airport (providing your flight departs no later than 1.5 hours from our stores opening time. For example, our store opens at 8am. If your flight departs at 9am, you would be able to drop at the airport (proof of flight required).

Carls Van Rentals provides a free shuttle to and from Tampa International Airport during normal operating hours for all customers and is free of charge! If you are arriving outside our operating hours, please refer to After Hours policy.

Carls Van Rentals is located at: 1110 N Westshore Blvd Tampa, FL 33607.

Plate Pass — Tolls

All rental vehicles are equipped with an automatic toll payment system. A $10 toll service fee applies for each day a toll is used, plus the actual toll charges. The $10 service fee is charged once for that day, not for each toll. No toll service fee is charged for days when no toll is used. You may decline to use this service as Carl's Van Rentals does not require the use of the automatic toll payment system. You may elect to stop and pay each toll with cash if you choose. However, in the event of any non-payment of tolls or non-registration of payment of tolls, the automatic toll system will activate itself upon non-payment (to avoid $100 per toll violation). The day-based service fee and actual toll charges will be billed to your credit card under "rent a car tolls."

Refueling Policy

Carls Van Rentals does not fill all gas tanks to full. This helps us continue to keep our rates as low as possible! Fuel level will be checked and confirmed at the time of rental. Customer is required to bring the vehicle back with the same amount of fuel as when rented. Fuel discrepancies will be billed up to $10.00 US per gallon (actual amount set by daily pump price and will be reflected on written contracts).

Renter Qualifications

As per our insurance regulations, Carls requires that all renters be age 21 or older. Carls Van Rentals charges an underage fee of $19 per day for any drivers between the ages of 21-24. A valid, government-issued drivers license and proof of insurance are required. Sorry, but we can't make any exceptions on this!

A valid government-issued drivers license will be required of all drivers at the time of rental. The license may not be expired, cracked, broken, or a temporary permit/license. International customers will be required to provide a passport, international drivers license (not required, but recommended), and are required to purchase our Personal Protection Package insurance coverage. Carls Van Rentals will NOT waive this charge.

When using cash, check, and debit cards: We require a min of a 3 day rental. You must bring in 3 forms of ID showing your current address. You must provide us with 3 working phone numbers to get ahold of you. You must have your own auto insurance that will transfer to protect our vehicle.