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What Carl’s Customers Have to Say

September 22, 2021 | Carl's Cares

Our standards of customer service can't be beat. At Carl's Van Rentals, you can expect more than just affordable 15-passenger van rentals for your group. You can also expect great…

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September 15, 2021 | florida

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September 8, 2021 | florida

When it comes to finding the right van rental for your next Florida vacation or business trip, trust no one other than Carl's Van Rentals. We're family-owned and -operated and…

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August 23, 2021 | attractions

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August 16, 2021 | Clearwater

When you pick up your rental from Carl's Van Rentals, you can expect the interior and exterior to be clean. Additionally, you can expect it to be sanitary and free…

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August 9, 2021 | attractions

Tampa is a bustling city full of great businesses and corporate events. As a result, we often see executives book a van rental and then ask where are some of…

Richard Berkes

18:54 27 May 20

great place to rent a van. website is easy to navigate for all your reeds

Larry P

13:50 30 Jan 20

Our families flew in from both East coast and West to celebrate a 75th birthday at Orlando’s theme parks. We wanted to be together as much as possible, so we rented a 12 passenger van from Carl’s. Our contact from Carl’s was Heather. She was very easy to work with. I highly recommend using Carl’s Van in Orlando.

Lee Grunberg

16:24 27 Jan 20

Brought a hockey team down to Orlando. Heather and her team set us up with 3x12 seat vans and a Cargo Van. Everything went smoothly and the team provided great customer service. Highly recommended for group trips.

Alindria Jordan

03:58 29 Dec 19

We rented a van for our family Christmas vacation for 22 people. Other family members chose companies at the airport terminal. Carl's Van Rental was convenient and a lot cheaper. The shuttle driver was very friendly....we also share the same Christmas birthday!! The after hours drop off worked well for us considering we left at 4am. We will definitely use this company again.

Julie Asmussen

16:05 26 Dec 19

Rented a 15 passenger van, everything went as explained with good customer communication.

Molli Miller surf camp

21:53 24 Nov 19

I use Carl’s often for my work! This is by far the best van rental establishment in all of FLORIDA!!!! Carl’s has excellent customer service! They have made renting an easy and efficient process! And, their vans are always in excellent condition and reliable!! The manager, John (aka Jay), is THE best! He is excellent at managing, and any company would be lucky to have him!!!!

Ambika Rautray

19:10 31 Oct 19

My dance school has rented 15-passenger vans from Carl's Van Rentals for a few years now. They are very easy to work with and super helpful! Vans are relatively clean and our team has had a great time. I would definitely recommend them!

coxeventsgroup .

15:19 25 Oct 19

The best service all around. Super simple to work with and book through.

Laquetta Seay

02:13 20 Oct 19

Carl's rental vans was way affordable to rent, then other vans rental place. They gave me a good price for a week for an van. I will definitely be telling other people I know to rent from them and they will see how affordable Carl's Van Rental is period.

Paulo Santos

23:06 16 Oct 19

Nice car! Excellent service, simple and fast. I recommend.

Mista Margrine

00:14 03 Oct 19

Available last minute for family vacation, I couldn't ask for any better convenience. Thanks Carl's see you soon.

Vanessa Nava

14:37 12 Sep 19

Great customer service, easy check in and check out process, and affordable. 100% recommended!

Martina Clarke

13:25 30 Aug 19

Great customer service until return time. Staff tried to charge us twice for fuel that we prepaid. However, he called the manager and was able to fix the error.

Mara Rasberry

23:40 20 Aug 19

I’ve been using Carl’s Van Rentals for about close to three years now. I’ve become friends with most of the workers and Chelsea always makes sure I’m done great! I love her so sweet and nice.

Matt Dekman

18:41 15 Aug 19

Rented a 15 passenger van from Orlando airport site for a large group of 11. We drove it to southern Florida for some beach time and took it to some dinners then back to Orlando for our flights. Price was competitive. Van was in good shape and easy to drive. We used the off hours pick up and drop off process - which worked just fine. Overall I would recommend Carl’s and will use them again if I have a need to haul a large group around Florida!

Ashley Florestal

17:37 29 Jun 19

They were very friendly and customer service was excellent! Booking my reservations were easy and not once was I lost or confused like other rental places❤️

Hope Primm

00:57 17 Jun 19

My husband and I rented a van on June 13. We a great experience. Heather made our experience smooth and very effective. She did an amazing job at helping us get our van and was very positive! Because of her, we will definitely rent again at Carls.

Athea Blake

14:27 15 Jun 19

So close to where I live and didn't even realize they were there. So my first experience was a great experience, so easy to pick up and deliver and I got a very good vehicle at a great price. Thank you Carl's. Continue to excel!!!

Michael Vinas

03:08 23 May 19

Excellent Customer Service! Everyone I dealt with from the phone to the counter was very accommodating. Pricing was unbeatable, I'll be back!

Kristina Nairn

19:53 09 May 19

I literally walked in to Carl’s after dealing with another very shady rental place next door. Carl’s is Wonderful. I will never go to another car rental again. Finally, no hassle. No extra add on bait and switch. They are friendly, have a shuttle, rent larger vehicles and vans, quick service. You do need proof of insurance and you do need a major credit card. Debit cards work, but the deposit is large. Finally, a GREAT rental place that you can afford in Orlando.

Theresa Eberhardy

16:42 20 Apr 19

We rented a 12 passenger van from Carl’s & they couldn’t have been more helpful and professional. From calling to confirm after I made the reservation on line, to pick up at the airport, transferring our bags to the rental while we were checking in (having it cooling when we got in), not pushing us to add extra insurance, to giving directions, they were friendly & efficient. Everything was smooth & they were the most reasonable option.

Scott Yoder

01:38 28 Mar 19

The staff was great, very easy to work with, plenty of room in our 12 passenger extended for family AND luggage!The only reason I gave 4 stars and not 5 is because the van has a governor that only allows you to go 65mph ( the speed limit is 70mph). This felt dangerous as I was merging it on to the Turnpike and didn’t have enough speed and trucks were honking and having to move over/slow down. I say this more as giving an awareness of what you may get. My brother-in-law had a different van from them and no governor. All in all, Carl’s will be my go to service when in Florida!

Virginia Melin

19:15 25 Mar 19

Did you know that if you arrive before business hours, you can do all the paperwork before you arrive and then they will 'plant' the van in the airport parking the night before and just tell you where its parked so you can walk off the plane and into your van with zero hassles? Well they do and its AMAZing! Good customer service is everything.

Connie Ramirez

19:53 14 Feb 19

We had 6 adults and 3 children traveling in Orlando. We needed a 12 passenger van. I researched all the online car rentals with an average price of over $2000 for 6 days!We got a great reliable van from Carl's for less than $700.Their staff picked us up from the airport, loaded and unloaded our luggage. Check in was easy. We had to return van to remote parking as our flight was early in am. We followed their directions and had no problems!I would highly recommend Carl's. I will use again when in Florida.

Valeria Castro

17:38 30 May 18

If you plan to get the SUPER SAVER VAN, look the other way and rent else were. Van looks decent on the outside but the inside is dirty, smells like mold and has black marks from ceiling to floor rugs. It doesnt have a foot step for passengers to get it and out comfortably, creating falling hazards, which happened to us, and doesnt have a holding handle on the sides, in order to get on it for support. The website states its " safe reliable and clean, and well maintained and that the interior is not perfect". Everything is true except the fact that the inside is NOT CLEAN. Even the seatbelts were dirty from too to bottom. Posted pictures you can see its utterly disgusting. Traveling in the afternoon, with an infant and 3 children and 7 adults does not make it anymore convenient to go back and wait for more paperwork or wait to get another van. Just simply would not rent again. Also never explained over the phone that we needed to have our insurer information in order to rent out a van in their location. False advertising, and lack of knowledge for employees who dont give information to customers when booking a rental. Only positive thing they have, is a shuttle for pickup and drop off from airport.

Susan Wilson

18:55 10 Mar 17

Renting here for years

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