My husband and I rented a van on June 13. We a great experience. Heather made our experience smooth and very effective. She did an amazing job at helping us get our van and was very positive! Because of her, we will definitely rent again at Carls.
So close to where I live and didn't even realize they were there. So my first experience was a great experience, so easy to pick up and deliver and I got a very good vehicle at a great price. Thank you Carl's. Continue to excel!!!
I literally walked in to Carl’s after dealing with another very shady rental place next door. Carl’s is Wonderful. I will never go to another car rental again. Finally, no hassle. No extra add on bait and switch. They are friendly, have a shuttle, rent larger vehicles and vans, quick service. You do need proof of insurance and you do need a major credit card. Debit cards work, but the deposit is large. Finally, a GREAT rental place that you can afford in Orlando.
We rented a 12 passenger van from Carl’s & they couldn’t have been more helpful and professional. From calling to confirm after I made the reservation on line, to pick up at the airport, transferring our bags to the rental while we were checking in (having it cooling when we got in), not pushing us to add extra insurance, to giving directions, they were friendly & efficient. Everything was smooth & they were the most reasonable option.
The staff was great, very easy to work with, plenty of room in our 12 passenger extended for family AND luggage!
The only reason I gave 4 stars and not 5 is because the van has a governor that only allows you to go 65mph ( the speed limit is 70mph). This felt dangerous as I was merging it on to the Turnpike and didn’t have enough speed and trucks were honking and having to move over/slow down.
I say this more as giving an awareness of what you may get. My brother-in-law had a different van from them and no governor.
All in all, Carl’s will be my go to service when in Florida!
Did you know that if you arrive before business hours, you can do all the paperwork before you arrive and then they will 'plant' the van in the airport parking the night before and just tell you where its parked so you can walk off the plane and into your van with zero hassles? Well they do and its AMAZing! Good customer service is everything.
We had 6 adults and 3 children traveling in Orlando. We needed a 12 passenger van. I researched all the online car rentals with an average price of over $2000 for 6 days!
We got a great reliable van from Carl's for less than $700.
Their staff picked us up from the airport, loaded and unloaded our luggage. Check in was easy.
We had to return van to remote parking as our flight was early in am. We followed their directions and had no problems!
I would highly recommend Carl's. I will use again when in Florida.